NOVEMBER 27, 2018: #GivingTuesday


#GivingTuesday is a global giving movement that has been built by individuals, families, organizations, businesses and communities in countries around the world. Millions of people have come together to support and champion the causes they believe in and the communities in which they live. Everyone has something to give. Give time or expertise, monetary donations large or small, simple acts of kindness, food or clothing on Tuesday, November 27th. 



Offers of employment or contracted positions will always come from an email or domain that originates from  Should you be contacted by someone outside of, please reach out to us by emailing  If you receive an offer that is not directly from, it's a scam.  If you are looking for a position with us, please review the opportunities listed on our website.

Be safe and validate any requests you receive!



Data security and ensuring business continuity is ACD's highest priority.  We understand that the organizations we partner with are looking to secure its sensitive data.  ACD Direct is not only a PCI Service Level 1 provider that works directly with many payment processors, we have also achieved SOC 2 Type II compliance as an outcome of an external audit conducted this year.  This assessment focused on applications and processes that securely manage data to protect the interests of our partners and the privacy of their clients.

EMERGENCY RESOURCE: ACD is ready during and post disaster


With Hurricane Florence impending landfull looming, we at ACD are sending our best wishes for everyone's safety.  We hope everyone is adequately prepared for the storm and damage will be limited due to that preparedness.  ACD is prepared to leverage our virtual workforce to help staff emergency resource hotlines/helplines, if needed.  Don't hesitate to reach out to for contact center assistance.

WELCOME: ACD's New Board Members


Please join me in welcoming our newest board members, Joe Mazzo and Benoy Tamang, to ACD Direct.  The Board jointly provides leadership for assessing and carrying out ACD Direct’s overall direction and strategy of the business.  We anticipate that their skills and experience will be an asset to our Board and we look forward to working with them in the near future.  

Joe Mazzo currently serves as the CEO of John Randolph Medical Center in Virginia.  Prior, he served as the Chief Operating Officer of HCA’s Lakeview Hospital in Bountiful, Utah and River Park Hospital in McMinnville, TN.  He also previously served as the Vice Present of Clinical Operations of Centennial Medical Center in Nashville, TN.  Joe was born and raised in New York and started his healthcare career as a registered nurse in the Emergency Room.  Joe received his Bachelors in Nursing from Queens College and his Master in Arts from Columbia University Teacher’s College.

Benoy Tamang is a technology veteran of 27 years, and has been the CEO and President of multiple successful companies. Having managed call centers at Pacific Bell to managing and growing VC/Angel backed companies, as well as starting businesses organically, Benoy’s focus is to always create superior products and services through talented teams that enjoy making a difference.  

ACD MOVED: Update Your Records


Please update your information with our new address: 520 N Marketplace Drive, Suite 200, Centerville, UT 84014.  Our general business number will remain the same:  888-320-0033.  

YOU HAVE THE TALENT: Come Help Us Make a Difference


Interested in working for ACD? Click here to see our latest job posting for IT Specialist. Interested in becoming an ACD agent, click here to find out how you can start.