SoftWare &

 Contact Solutions

What we offer

Non-Profit Products

Pledge cart icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

PledgeCart

This online donation tool is easy to set-up, affordable, and allows you to process payments through your primary processor. PledgeCart integrates seamlessly with inbound services, especially when it comes to thank you gifts. 

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Tiered Support Services

This contact-handling methodology is tailored to your organization. It includes teams of agents with different skill sets to optimize resolution times, lead to happier donors, and a lower cost per inquiry.

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Direct Response Contact Center

We are experts at capturing responses to TV and radio ads, direct mail, digital ads, text messages, and emails, through phones, web forms, chat, and text. 

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Text To Donate

Cut through the clutter using the medium that people pay attention to and respond to – text messaging. Text To Donate makes giving easier than ever.

Pods icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

PODS

Premium Organization Database System (PODS) does your premium coordination work for you – saving you time and making it easy to find images and descriptions, export premium lists, and add local shows.

Products

for

Everyone

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Web Chat

Web chat delivers a personal experience for donors and service recipients through an interface that is simple to add to any webpage. Available as an add-on or a standalone service.  

Pledge cart icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

SimpleCart

This online shopping cart is easy to set-up, affordable, and helps you manage your item inventory. 

Conversational texting icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

Conversational Texting

 Leverage ACD’s technology and agents to build engagement with donors in a cost-effective way.

Hotline Services

With scalable services, specially certified agents, and customized development, ACD provides a wide range of inbound solutions that include: reservations, sustainer recapture, ticket sales, auction bidding and more.

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Survey Collection

ACD’s survey solutions are specially catered for clients who need feedback or qualitative data from their service recipients and donors. 

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Help Desk Support

 ACD Troops is ACD’s newest omni channel contact center, staffed entirely by U.S. Military Veterans. It is specifically designed to deliver fully-comprehensive help desk support.

Cloud telephony platform icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

Cloud Telephony Platform

  ACD’s web-based telephony platform gives you all the features of a traditional phone system, but with total geographic flexibility.