What we offer
This online donation tool is easy to set-up, affordable, and allows you to process payments through your primary processor. PledgeCart integrates seamlessly with inbound services, especially when it comes to thank you gifts.
Tiered Support Services
This contact-handling methodology is tailored to your organization. It includes teams of agents with different skill sets to optimize resolution times, lead to happier donors, and a lower cost per inquiry.
Direct Response Contact Center
We are experts at capturing responses to TV and radio ads, direct mail, digital ads, text messages, and emails, through phones, web forms, chat, and text.
Text To Donate
Cut through the clutter using the medium that people pay attention to and respond to – text messaging. Text To Donate makes giving easier than ever.
Premium Organization Database System (PODS) does your premium coordination work for you – saving you time and making it easy to find images and descriptions, export premium lists, and add local shows.
Web chat delivers a personal experience for donors and service recipients through an interface that is simple to add to any webpage. Available as an add-on or a standalone service.
This online shopping cart is easy to set-up, affordable, and helps you manage your item inventory.
Leverage ACD’s technology and agents to build engagement with donors in a cost-effective way.
With scalable services, specially certified agents, and customized development, ACD provides a wide range of inbound solutions that include: reservations, sustainer recapture, ticket sales, auction bidding and more.
ACD’s survey solutions are specially catered for clients who need feedback or qualitative data from their service recipients and donors.
Help Desk Support
ACD Troops is ACD’s newest omni channel contact center, staffed entirely by U.S. Military Veterans. It is specifically designed to deliver fully-comprehensive help desk support.
Cloud Telephony Platform
ACD’s web-based telephony platform gives you all the features of a traditional phone system, but with total geographic flexibility.