SoftWare &

 Contact Solutions                                                                                 For your business

What we offer

Cloud telephony platform icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

Cloud Telephony Platform

  ACD’s web-based telephony platform gives you all the features of a traditional phone system but with total geographic flexibility. 

Pledge cart icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

SimpleCart

This online shopping cart is easy to set-up, affordable, and helps you manage your item inventory. 

Tiered support service icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

Help Desk Support

ACD Troops is ACD’s newest omni channel contact center, staffed entirely by U.S. Military Veterans, and specifically designed to deliver fully-comprehensive help desk support.

Conversational texting icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

Conversational Texting

 Leverage ACD’s technology and agents to build engagement with donors in a cost-effective way.

Webchat icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

Web Chat

Available as an add-on or a standalone service, web chat delivers a personal experience for donors and service recipients through an interface that is simple to add to any webpage. 

Help desk icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

Survey Collection

ACD’s survey solutions are specially catered for clients who need feedback or qualitative data from their service recipients and donors. 

Hotline Services

With scalable services, specially certified agents, and customized development, ACD provides a wide range of inbound solutions, including reservations, sustainer recapture, ticket sales, auction bidding and more.