Career and Contractor Opportunities

Contractor Opportunities

Become an Agent

Join a virtual team of over 1,200 representatives delivering customer service and support from your home office. We connect with each contact by anticipating and meeting the needs of callers, whether through phone, chat or text.

Employee Opportunities

Real-Time Analyst (RTA)

The RTA is a vital member of the ACD Contact Center Workforce Management team. The RTA will be responsible for real-time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat, and text volume. The position will have high visibility to all the operations teams internal and third-party. This position requires a flexible schedule. This position is fulltime and work-from-home. $12.00/ hour. Submit the form below with your uploaded resume to apply.

Any Agent/Contractor communication submissions to this posting will not reach the appropriate department and will be deleted.  This posting is dedicated only to the career opportunity posted. Email contracting@acddirect.com

Junior Account Executive 

As a Junior Account Executive, you’ll be the virtual face of ACD by becoming the primary point of contact while overseeing client relationships, their operations and partnering to become a solutions broker with our clients. Our Account Executives are known for fast response times, presenting solutions to issues, and outlining how we can deepen our relationship. Join our team and work-from-home. Submit the form below with your uploaded resume to apply. This position is home-based and full time. $40-$40,500K/year (plus commission).

Any Agent/Contractor communication submissions to this posting will not reach the appropriate department and will be deleted.  This posting is dedicated only to the career opportunity posted. Email contracting@acddirect.com

Software Engineer

ACD Direct has an immediate opening for a Software Engineer to join our team! The Software engineer will be responsible for designing, developing, testing and implementing computer software systems. The Software engineer will be expected to collaborate closely with other highly-performing engineers on development tasks and perform debugging and unit testing software products. The Software engineer will also work to improve the quality of released software by building automated tests and intelligent self-monitoring/ self-healing capabilities and resolve hardware/software compatibility and interface considerations. This position is full time and home based. $75,000-$85,000/ yr depending on experience level.

Any Agent/Contractor communication submissions to this posting will not reach the appropriate department and will be deleted.  This posting is dedicated only to the career opportunity posted. Email contracting@acddirect.com