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How to Maintain a Human Element in Your Contact Center
If there’s a buzzword in 2024, it’s automation. We’re all…
Technology
Articles about technology trends, best practices, and more.
Streamline Your Pledge Drives with ACD’s SimplePremium System
As a non-profit, you’re used to doing a lot with a little. With ACD’s SimplePremium offer, getting it done just got easier. SimplePremium allows you to organize your shows, gifts, images, and other…
04-15-2024
Boost Your Nonprofit Success with a Contact Center
Maintaining a human touch is vital for nonprofits. But keeping on top of inbound calls – let alone outbound campaigns – can be a challenge when staffing, technology, and free…
03-21-2024
How to Maintain a Human Element in Your Contact Center
If there’s a buzzword in 2024, it’s automation. We’re all looking for ways to do more with less and free up repetitive processes to focus on high-value interactions and activities….
03-11-2024
Are You Delivering a Great Digital Customer Experience?
Online experiences are an increasingly important aspect of the customer journey. According to MuleSoft’s 2022 Benchmark Report, 70% of customer interactions are now online, which means that organizations need to quickly…
02-23-2024
8 Benefits of Cloud-Based Contact Centers
In 2024, on-premises means out of touch. The move to cloud-based contact centers is well underway, and for good reason. Cloud-based customer experience solutions (aka CXaaS solutions) tap into customers’…
02-09-2024
Omnichannel and Multichannel Support: What’s the Difference?
Is your business team multichannel, team omnichannel, or team undecided? You might not be sure what these terms mean but hear us when we tell you that they’re critical to your…
01-26-2024
