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6 Reasons to Incorporate Virtual Agents into Your Customer Experience
If you’re online, you’ve encountered bots, good and bad. Fortunately,…
Technology
Articles about technology trends, best practices, and more.
6 Reasons to Incorporate Virtual Agents into Your Customer Experience
If you’re online, you’ve encountered bots, good and bad. Fortunately, for every spambot, there’s a bot out there working hard to make our lives easier. These are the chatbots of the…
04-22-2024
Streamline Your Pledge Drives with ACD’s SimplePremium System
As a non-profit, you’re used to doing a lot with a little. With ACD’s SimplePremium offer, getting it done just got easier. SimplePremium allows you to organize your shows, gifts, images, and other…
04-15-2024
Boost Your Nonprofit Success with a Contact Center
Maintaining a human touch is vital for nonprofits. But keeping on top of inbound calls – let alone outbound campaigns – can be a challenge when staffing, technology, and free…
03-21-2024
How to Maintain a Human Element in Your Contact Center
If there’s a buzzword in 2024, it’s automation. We’re all looking for ways to do more with less and free up repetitive processes to focus on high-value interactions and activities….
03-11-2024
Are You Delivering a Great Digital Customer Experience?
Online experiences are an increasingly important aspect of the customer journey. According to MuleSoft’s 2022 Benchmark Report, 70% of customer interactions are now online, which means that organizations need to quickly…
02-23-2024
8 Benefits of Cloud-Based Contact Centers
In 2024, on-premises means out of touch. The move to cloud-based contact centers is well underway, and for good reason. Cloud-based customer experience solutions (aka CXaaS solutions) tap into customers’…
02-09-2024
