vanessa.thomas@stellapop.com

Customer Service vs. Customer Experience

Customer Service vs. Customer Experience

A happy customer is a loyal customer, which is why delivering an exceptional customer experience is vital. But what exactly do we mean when we talk about customer experience? Too often, people use the term interchangeably with customer service. However, they’re not the same – although they are both critically important to fostering positive customer …

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The Benefits of Call Centers for eCommerce

High-quality customer service is a differentiating point for eCommerce companies. Today’s cloud-based contact center solutions allow eCommerce companies to deliver great customer service even when serving geographically differentiated customers or scaling up. Here are just some of the ways that a SaaS-based contact center can drive efficiency, cost savings, and – most importantly – customer …

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Why Your NonProfit needs a Contact Center.

Why Your Non-Profit Needs a Contact Center Solution

Great customer service is mission-critical to non-profits. When you make your donors feel valued, heard, and supported, you’re more likely to drive loyalty–and repeat giving. But non-profits are often stretched thin when it comes to administrative budgets, and the prospect of investing in additional outreach or customer service can be daunting. ACD works closely with …

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Interactive Voice Response

What is Interactive Voice Response (IVR)?

If you’ve ever called up an organization and had an automated voice walk you through your menu options, you’ve interacted with an Interactive Voice Response system or IVR. IVR is a touchpad or voice-activated input system that routes calls and empowers customers to take a “self-service” approach when interacting with your organization.

Customer Service Benefits

The Benefits of Dedicated Customer Service Reps

The customer experience is everything. Your brand reputation hinges on the quality of customer interactions – which is why having dedicated customer service representatives is so vital. But too many businesses cut corners when it comes to customer service, forcing customers to play phone tag, wait in long lines, or worse, turn to internet forums …

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