A happy customer is a loyal customer, which is why delivering an exceptional customer experience is vital. But what exactly do we mean when we talk about customer experience? Too often, people use the term interchangeably with customer service. However, they’re not the same – although they are both critically important to fostering positive customer …
Fans of our platform PledgeCart will be excited to hear that we’ve been working on a new and improved online donation capture platform called SimpleDonate – and that after plenty of customer research, finessing, and testing, it’s now 100% ready to integrate into your customer contract system!
Yes, the Y2K was that long ago. Not only was it the era of CDs, rom-com, and awkward fashion, but it was when we started to develop a vision for ACD Direct.
High-quality customer service is a differentiating point for eCommerce companies. Today’s cloud-based contact center solutions allow eCommerce companies to deliver great customer service even when serving geographically differentiated customers or scaling up. Here are just some of the ways that a SaaS-based contact center can drive efficiency, cost savings, and – most importantly – customer …
An efficient and effective customer contact center is a powerful asset for any corporate or non-profit organization. One of the critical components driving this effectiveness is your reps’ ability to communicate vital information when they need to – and in a way that accurately reflects your brand.
As customers increasingly expect instant, tailored support for their questions or problems, businesses need to be positioned to respond accordingly. Simple, powerful, and always on, chatbots help ensure your customers receive the prompt and efficient care they expect.
Great customer service is mission-critical to non-profits. When you make your donors feel valued, heard, and supported, you’re more likely to drive loyalty–and repeat giving. But non-profits are often stretched thin when it comes to administrative budgets, and the prospect of investing in additional outreach or customer service can be daunting. ACD works closely with …
Why Your Non-Profit Needs a Contact Center Solution Read More »
If you’ve ever called up an organization and had an automated voice walk you through your menu options, you’ve interacted with an Interactive Voice Response system or IVR. IVR is a touchpad or voice-activated input system that routes calls and empowers customers to take a “self-service” approach when interacting with your organization.
If there’s one thing that’s constant in business, it’s technological change. With consumer expectations of contact centers at an all-time high, staying ahead of the customer service curve is vital. Here are the trends we expect to see in 2023 and how your organization can rise to the occasion.
The customer experience is everything. Your brand reputation hinges on the quality of customer interactions – which is why having dedicated customer service representatives is so vital. But too many businesses cut corners when it comes to customer service, forcing customers to play phone tag, wait in long lines, or worse, turn to internet forums …
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