You’ve heard of customer service and the customer journey. But what about the customer experience? Customer experience (CX) measures how your customers feel about your brand as a result of all the different interactions they’ve had with it, from seeing your ads to talking to a rep. It’s a reminder that customer perceptions are holistic and …
How Your Contact Center Can Optimize the Customer Experience Read More »
Is your organization planning an upcoming phonathon fundraiser? Make the most of your efforts with matching gifts—doubling donations and increasing donor engagement overall. We’ll walk you through exactly how you can do so in this guide.
Gone are the days of the traditional call center setup. Today’s customers want to be able to get in touch with brands on their own terms – and on the channels that work for them. And with the past few years driving customers increasingly towards instant, digital solutions, expectations have skyrocketed. To stay on your …
Does Your Contact Center Have These Three “Must Haves”? Read More »
Giving Tuesday is fast approaching, and according to the estimates, 2022 is going to be a record breaker. Whole Whale predicts that this year we’ll see $3.2 billion raised – up 18% from last year’s historic numbers. Here’s how to ensure that your contact center is ready to meet these incredible levels of donor interest.
The customer experience is everything. So, ensuring that your contact center is able to provide high-quality, efficient, and effective support is vital. Call recordings can deliver the feedback and data you need to make sure that your customer support is where it needs to be. Here’s what to know.
Black Friday and Cyber Monday are weeks away, with Christmas and New Year following hot on their heels. These four days represent the biggest shopping events of the year, and even after the challenges of the past few years, brands can expect enormous demand. However, with shopping habits shifting towards e-commerce approaches, having a contact center …
Is Your Contact Center Ready for the Holiday Season? Read More »
Matching gifts are some of the most popular forms of corporate giving, and yet organizations continue to miss out on the opportunities time and time again.
In disaster situations, the public steps up to help. Non-profits and charity organizations see an immense uptick in people wanting to lend their support through monetary gifts. Notably, much of this giving comes from small or individual donors. However, these donors tend to be “one-time” givers whose support wanes once a disaster fades from the …
Disaster Donors: Turning Emergency Donors Into Continued Supporters Read More »
When it comes to customer satisfaction, experience is everything; therefore, the traditional call center has evolved into a modern counterpart aligned with the always-on, multi-channel customer experience. In a world where customers increasingly expect their relationships with brands to go beyond mere transactional experiences and where the customer journey is complex and fragmented, call centers …
How Call Centers Evolved into Experience Centers Read More »
Flexibility and adaptability are two key themes in 21st-century business. The brands able to immediately course correct in order to meet changing customer needs are the ones that prevail. That includes being able to meet changing customer contact volumes. Fortunately, an on-demand staffing model such as ACD’s can help your business thrive. Here’s what to …
Your Contact Center Needs an Agile Staffing Model Read More »
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