vanessa.thomas@stellapop.com

Contact Center Fosters Loyalty

6 Contact Center Practices that Impact Customer Loyalty

Your contact center is a critical point of customer interaction. Customers who have a positive experience will feel connected to your brand and will be more likely to continue to invest in your organization. Conversely, a negative experience can affect your brand reputation – especially since unhappy customers or clients are more likely to speak …

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Call Center SaaS

How to Scale Your Business with Call Center SaaS

As a growing organization, your customer service capabilities are vital to your success. Being able to seamlessly field inquiries, handle sales calls and upgrades, or walk potential customers or donors through their options will help you stand out from your competition. A Call Center as a Service (CCaaS) will scale with you, helping you meet …

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Call Center Tactics

What Are Call Tracking Metrics & Why They Matter

Being able to seamlessly and professionally handle inbound calls is critical to your organization’s success. Even in an omnichannel world where customers and donors can get in touch via email, chat, or social media, picking up the phone is still the number one way to handle questions or support issues. Monitoring your customers’ contact center …

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