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Cloud-based Contact Center

8 Benefits of Cloud-Based Contact Centers

In 2024, on-premises means out of touch. The move to cloud-based contact centers is well underway, and for good reason. Cloud-based customer experience solutions (aka CXaaS solutions) tap into customers’ expectations around great customer service – while also reducing costs, boosting scalability, and breaking down silos for organizations. Here’s what to know.

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Omnichannel and Multichannel Support: What’s the Difference?

Is your business team multichannel, team omnichannel, or team undecided? You might not be sure what these terms mean but hear us when we tell you that they’re critical to your brand outreach – and your overall customer experience. Here’s the difference between multichannel and omnichannel customer experience solutions and what to consider when choosing one over

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Rising Importance of Contact Centers

The Rising Importance of Contact Centers

On-time customer support is a major driver of customer satisfaction. Since the Covid-19 pandemic, it’s only grown more critical in the eyes of customers. As customers navigate complex and fragmented commercial landscapes with fewer in-person opportunities to discuss their needs, they are increasingly leaning upon contact centers to answer questions or resolve issues. Importantly, their

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Customer Experience

Leverage These Agent Tools to Provide Personalized CX

Personalization matters. Being able to provide a customer experience that takes into account an individual customer’s needs, interests, and unique customer journey is key to setting your brand apart. Fortunately, in today’s data-driven world, it’s easier than ever to bring together unique customer data and past interactions to ensure a great experience.

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Focusing on the Customer

How Call Centers Help You Focus on Every Customer

The customer experience is paramount to success in today’s business climate. Customers not only expect businesses to be accessible through their preferred channels, but they also expect personalized support that takes into account their relationship with a brand, purchasing habits, and individual needs. If you’re still relying on traditional one-size-fits-all customer service options, now is the time

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