vanessa.thomas@stellapop.com

People-First: Building a Human Experience in the Contact Center

People-First: Building a Human Experience in the Contact Center

Great customer service is vital to a positive customer experience. But with the rise of automated technologies and AI, it’s all too easy to forget about something central to the whole equation: the human touch. Chatbots, automated responses, and telephone trees are all handy ways to streamline customer inquiries and support, but sometimes a real …

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Virtual Contact Center

Give Your Business a Competitive Edge with a Virtual Call Center

Is your business struggling to keep up with customer requests? Prompt, timely customer service is key to the overall customer experience and customer satisfaction. A business unable to seamlessly field questions, complaints, orders, or returns is a business that won’t thrive in today’s experience-centered environment. If it fails to course correct, it’ll experience reduced customer loyalty, …

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Make the Switch to Omnichannel Today

Make the Switch to Omnichannel Today

For today’s customers, a fragmented customer service experience is bad news. Consumers expect brands to meet them where they are – and to be able to pick up a customer service interaction without retreading old ground. This is where brands that have invested in omnichannel support are taking the lead. Here’s what to know.

Why Web Chats are a Customer Service Game Changer

Why Web Chats are a Customer Service Game Changer

Great customer service has never been more important. With customer service being a key part of the overall customer experience, it’s vital that brands rise to meet customer expectations every step along the way. Increasingly, this means being proactive and anticipating the points where customers will need help or guidance. Web chats are a popular …

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Customer Service vs. Customer Experience

Customer Service vs. Customer Experience

A happy customer is a loyal customer, which is why delivering an exceptional customer experience is vital. But what exactly do we mean when we talk about customer experience? Too often, people use the term interchangeably with customer service. However, they’re not the same – although they are both critically important to fostering positive customer …

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The Benefits of Call Centers for eCommerce

High-quality customer service is a differentiating point for eCommerce companies. Today’s cloud-based contact center solutions allow eCommerce companies to deliver great customer service even when serving geographically differentiated customers or scaling up. Here are just some of the ways that a SaaS-based contact center can drive efficiency, cost savings, and – most importantly – customer …

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