vanessa.thomas@stellapop.com

Must Haves

Does Your Contact Center Have These Three “Must Haves”?

Gone are the days of the traditional call center setup. Today’s customers want to be able to get in touch with brands on their own terms – and on the channels that work for them. And with the past few years driving customers increasingly towards instant, digital solutions, expectations have skyrocketed. To stay on your …

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Giving Tuesday

Giving Tuesday Contact Center Prep

Giving Tuesday is fast approaching, and according to the estimates, 2022 is going to be a record breaker. Whole Whale predicts that this year we’ll see $3.2 billion raised – up 18% from last year’s historic numbers. Here’s how to ensure that your contact center is ready to meet these incredible levels of donor interest.

Preparing for holidays

Is Your Contact Center Ready for the Holiday Season?

Black Friday and Cyber Monday are weeks away, with Christmas and New Year following hot on their heels. These four days represent the biggest shopping events of the year, and even after the challenges of the past few years, brands can expect enormous demand. However, with shopping habits shifting towards e-commerce approaches, having a contact center …

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Turning Emergency Donors

Disaster Donors: Turning Emergency Donors Into Continued Supporters

In disaster situations, the public steps up to help. Non-profits and charity organizations see an immense uptick in people wanting to lend their support through monetary gifts. Notably, much of this giving comes from small or individual donors. However, these donors tend to be “one-time” givers whose support wanes once a disaster fades from the …

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How Call Centers Evolved into Experience Centers

How Call Centers Evolved into Experience Centers

When it comes to customer satisfaction, experience is everything; therefore, the traditional call center has evolved into a modern counterpart aligned with the always-on, multi-channel customer experience. In a world where customers increasingly expect their relationships with brands to go beyond mere transactional experiences and where the customer journey is complex and fragmented, call centers …

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Agile Staffing Model

Your Contact Center Needs an Agile Staffing Model

Flexibility and adaptability are two key themes in 21st-century business. The brands able to immediately course correct in order to meet changing customer needs are the ones that prevail. That includes being able to meet changing customer contact volumes. Fortunately, an on-demand staffing model such as ACD’s can help your business thrive. Here’s what to …

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Contact Center Fosters Loyalty

6 Contact Center Practices that Impact Customer Loyalty

Your contact center is a critical point of customer interaction. Customers who have a positive experience will feel connected to your brand and will be more likely to continue to invest in your organization. Conversely, a negative experience can affect your brand reputation – especially since unhappy customers or clients are more likely to speak …

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Call Center SaaS

How to Scale Your Business with Call Center SaaS

As a growing organization, your customer service capabilities are vital to your success. Being able to seamlessly field inquiries, handle sales calls and upgrades, or walk potential customers or donors through their options will help you stand out from your competition. A Call Center as a Service (CCaaS) will scale with you, helping you meet …

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