Fundraising is vital to the sustainability and longevity of any non-profit. While giving can take many forms, a robust contact center setup is an invaluable asset when it comes to meeting your fundraising goals. Here are just some of the benefits of a modern contact center platform.
Great customer service is vital to a positive customer experience. But with the rise of automated technologies and AI, it’s all too easy to forget about something central to the whole equation: the human touch. Chatbots, automated responses, and telephone trees are all handy ways to streamline customer inquiries and support, but sometimes a real …
People-First: Building a Human Experience in the Contact Center Read More »
Is your business struggling to keep up with customer requests? Prompt, timely customer service is key to the overall customer experience and customer satisfaction. A business unable to seamlessly field questions, complaints, orders, or returns is a business that won’t thrive in today’s experience-centered environment. If it fails to course correct, it’ll experience reduced customer loyalty, …
Give Your Business a Competitive Edge with a Virtual Call Center Read More »
For today’s customers, a fragmented customer service experience is bad news. Consumers expect brands to meet them where they are – and to be able to pick up a customer service interaction without retreading old ground. This is where brands that have invested in omnichannel support are taking the lead. Here’s what to know.
Great customer service has never been more important. With customer service being a key part of the overall customer experience, it’s vital that brands rise to meet customer expectations every step along the way. Increasingly, this means being proactive and anticipating the points where customers will need help or guidance. Web chats are a popular …
Why Web Chats are a Customer Service Game Changer Read More »
A happy customer is a loyal customer, which is why delivering an exceptional customer experience is vital. But what exactly do we mean when we talk about customer experience? Too often, people use the term interchangeably with customer service. However, they’re not the same – although they are both critically important to fostering positive customer …
Fans of our platform PledgeCart will be excited to hear that we’ve been working on a new and improved online donation capture platform called SimpleDonate – and that after plenty of customer research, finessing, and testing, it’s now 100% ready to integrate into your customer contract system!
Yes, the Y2K was that long ago. Not only was it the era of CDs, rom-com, and awkward fashion, but it was when we started to develop a vision for ACD Direct.
High-quality customer service is a differentiating point for eCommerce companies. Today’s cloud-based contact center solutions allow eCommerce companies to deliver great customer service even when serving geographically differentiated customers or scaling up. Here are just some of the ways that a SaaS-based contact center can drive efficiency, cost savings, and – most importantly – customer …
An efficient and effective customer contact center is a powerful asset for any corporate or non-profit organization. One of the critical components driving this effectiveness is your reps’ ability to communicate vital information when they need to – and in a way that accurately reflects your brand.
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