Jessica Statler

survey

Driving Customer Satisfaction with Survey Collection Solutions

A great customer experience is critical to your organizational success. Strategically sourcing feedback and qualitative data from service recipients and donors help you identify what’s working – and what can be improved. ACD offers a variety of automated survey collection solutions specifically designed to help your organization deliver exceptional customer service. Here’s what to know

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CCaaS

Understanding Contact Center as a Service (CCaaS)

Your contact center is one of the most critical parts of your organization. It’s key to the customer experience and ensures that donors, customers, or clients can easily get in touch, get their questions answered, process payments, or troubleshoot issues. But traditional contact centers are expensive to run, require extensive infrastructure, and are often set

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SaaS Software

How SaaS Software Can Help Sync your Sales and Support Teams

Gone are the days of siloed business operations. Thanks to the rise of cloud-based Software-as-a-Service (SaaS) solutions, organizations can now seamlessly integrate different departments and workflows. The result is new opportunities, new efficiencies, and increased revenue. Here’s how you can leverage SaaS software to sync up your sales and support teams for business success.

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call routing

Call Routing: What Is It and How Does it Work?

Promptly and efficiently handling incoming calls is critical to the success of your business or charitable organization. But without the proper infrastructure and personnel numbers, your mainline can quickly become a bottleneck. Customers or donors can spend too long waiting for someone to pick up, and your support staff can waste valuable time redirecting calls

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