By: Don Sherwood At ACD, we strive to delight our customers through personalization. We recognize that every customer is unique, and they want their experience with our applications to be tailored to fit their unique requirements. We work hard to meet those requirements by offering custom programming services for an added cost. As we continue …
By: Don Sherwood I remember going to Disneyland as a child, and exploring the Carousel of Progress in Tomorrowland, caught up in the wonder of what the future could look like. I imagined a world where robots and advanced technology would create a high level of convenience and simplicity so that we could spend more …
You have probably noticed recent enhancements and new functionality across ACD products. That is thanks, in part, to our new Product Development Department. The Product Development Department oversees the initial and ongoing strategy for all ACD products and services. By combining market research with general requirements, specifications, timetables, pricing and plans, the department roadmaps improvements …
Need an assist? With the ever-changing climate of donor growth, support, and cultivation, we could all use one! Let us help put the fun back into FUNdraising! ACD’s work with our non-profit partners has spanned over 18 years, and through that time we have heard many of the pain points our partners endure in an effort …
Today, when fraud is more common than any of us would care to admit, ACD is working tirelessly to ensure we are taking the proper measures to eliminate the risk associated with donating over the phone. Recently, ACD has developed the option for donors to enter their credit card information from a link that is …
Staffing and communication challenges exist in member services departments across Public Media, and those challenges were compounded when COVID hit and forced staff to quickly transition to a work-from-home environment. When several of our Public Media partners expressed frustration with transitioning, we knew we had the right solution – leveraging ACD’s very-experienced agents to act …
Software development and enhancement changes need to be thoughtfully organized in order to deliver the best customer experience. Over the past year, ACD has worked to change the way we roll out upgrades and updates by leveraging an “Agile” development methodology around a “Scrum” framework. Being Agile is the ability to create and respond to …
Last month, we noted the server upgrades we made in our data center outside of Salt Lake City. The major server upgrade work has continued into this month. “ACD has upgraded our disaster recovery network – included in this upgrade was increased network speed, increased storage speed, and increased storage space. These upgrades will allow …
Throughout the next month, ACD will be re-recording the standard greeting and hold messages for our client-partners to update and brighten the caller experience. Please note that all custom greetings will be preserved and remain unchanged unless updates are requested. This project is leveraging every department at ACD, from Product Development and Telephony to our …
Audio Files Update: Refreshing Greeting & Hold Messages Read More »
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