Help Desk Support Provided By Military Veterans
Technical support for your staff
ACD Troops is ACD’s newest omni channel contact center, staffed entirely by U.S. Military Veterans, and specifically designed to deliver fully-comprehensive help desk support. ACD Troops aims not only to identify and correct technological issues, but also to educate our clients in the process.
What we do
ACD Troops is ACD’s in-house IT department that facilitates both the internal and external technological needs of business. The team is structured to support the needs for infrastructure, hardware, software, and internal technical support.
A++ Certified for IT Support
Our IT Specialists go well beyond the industry standard, offering an in depth knowledge of computer support and a number of years in the business.
Our systems are designed with layered defenses to protect against external threats, manage data securely, and ensure we can isolate and mitigate threats, if detected.
With fully remote specialists located all over the country, ACD Troops is always prepared to offer support, regardless of time zone, weather related disturbances, or even global pandemics.
Customer Experience Surveys
Gathering feedback from customers is one of the best ways to improve retention and learn how you can better serve your supporters, and ACD Troops offers easy set up, expert guidance, and full customization.
We can provide real-time, online reporting through dashboard reporting of contact routing, which includes contacts in the queue, representatives logged in and overall SLA stats to in-depth data details.
Telephony Phone Routing
Our telephony platform accommodates an omni-channel environment and the ability to handle thousands of contacts per minute.
What makes us different
ACD Troops is a new business built upon a centuries old tradition of excellence. Our support specialists all have a military background, but they are also highly trained to provide state-of-the-art IT Support and aim to not only to identify and correct technological issues; but to teach our clients how to do the same. With ACD troops, you can count on reliable and timely assistance, while knowing you are providing veterans with the opportunity to build a career as a civilian.
meet our team