September 14, 2021
ACD: Call Center or Contact Center?
September 14, 2021

For over 18 years, ACD has been revered as a call center, known for our customer service and round-the-clock support. However, while ACD performs all the functions of a call center, our services span far beyond that of a typical call center.

ACD is actually a contact center, which is defined as an organization that supports a wide range of customer interactions across several channels, including phone calls, email, web chat, and web collaboration. A contact center goes far beyond phone calls and offers the kind of support that a variety of organizations need.

Being a full-service contact center, as opposed to a call center, is what separates ACD from other communication focused companies. Offering services like Member Services Support, PledgeCart, PODS, text, email, web chat and AVA robotics is what makes ACD unique and able to serve a wide base of customers. If you’d like to learn more about the other services ACD offers besides taking calls, please reach out to your account executive or one of our business development representatives: connnect@acddirect.com